FAQs

Frequently Asked Questions

Have questions? We're here to help.

ABOUT EVIAN

What is evian® Natural Mineral Water?

evian® is natural mineral water imported from France. Its mineral composition is naturally developed as the water moves through its protected geological environment.

What makes natural mineral water different from regular packaged water?

Natural mineral water comes from a protected underground source and has a stable mineral composition naturally present at the source. Unlike purified or treated drinking water, its mineral character is naturally retained.

What bottle sizes are available?

evian® is available on evianwater.in in 330 ml, 500 ml, 750ml, and 1000ml bottles, subject to availability.

ORDERS

How can I place an order?

Select your preferred bottle size, add the quantity to your cart and proceed to checkout. Enter your delivery details and complete the payment to place your order.

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may include cards, UPI, net banking and other supported payment methods.

Can I modify or cancel my order?

Orders can only be modified or cancelled before they are processed for fulfilment. Once an order has been processed or dispatched, cancellation may no longer be possible. Please contact us as soon as possible if you need to make a change.

DELIVERY

Where do you deliver?

We deliver to serviceable locations across India. Delivery availability is confirmed based on the address entered at checkout.

How long does delivery take?

Delivery timelines vary by location and are displayed during checkout or communicated after the order is placed. Remote locations may require additional time.

How is my order packaged?

Bottles are packed securely to minimise the risk of damage during transportation. Packaging may vary depending on order size and delivery requirements.

What happens if my order arrives damaged?

Please contact us promptly with videos of the damaged packaging and products. We will review the issue and assist with the appropriate resolution in accordance with our returns and refund policy.

BULK ORDERS

Do you offer bulk pricing?

Yes. Bulk pricing is available for orders of 20 cases or more. Please submit a bulk enquiry with your requirements to receive pricing and availability.

What qualifies as a bulk order?

Orders of 20 cases or more are considered bulk orders for pricing purposes.

Do you supply hotels, restaurants and cafés?

Yes. We accept enquiries from HoReCa businesses, subject to quantity, location and availability.

Can I order for an event or corporate requirement?

Yes. We accept bulk enquiries for events, corporate requirements, hospitality and other larger-volume purchases. Please provide your expected quantity, delivery location and intended use through the bulk-order form.

PRODUCT & STORAGE

How should evian® be stored?

Store bottles in a cool, dry place away from direct sunlight and excessive heat. Avoid prolonged exposure to high temperatures.

What is the shelf life?

Please refer to the best-before information printed on the individual bottle or packaging.

Can I recycle the bottles?

Yes. evian® bottles are designed to be recyclable. Please dispose of the bottle through your local recycling system where available.

RETURNS & REFUNDS

Can I return bottled water?

Returns are generally not accepted for products that have been delivered correctly and are in good condition. Exceptions may apply in cases such as damaged, incorrect or defective deliveries, subject to our return policy.

What happens if I receive damaged products?

Please contact us as soon as possible after delivery and share unmorphed videos of the damaged products and outer packaging. We will assess the claim and arrange the appropriate resolution where applicable.